Privacy Policy

Elevate LDN is a trading name of Elevate Fitness Studios Ltd ("we", "us", "our").

Elevate LDN is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or interact with us.

1. Who we are

Elevate LDN operates a personal training studio and hosts professional education courses, including DNS (Dynamic Neuromuscular Stabilisation) courses.

For the purposes of UK data protection law, Elevate LDN is the data controller responsible for your personal data.

2. What personal data we collect

We may collect and process the following types of personal data:

• Contact details such as name, email address, and phone number
• Information submitted via enquiry or contact forms
• Course booking and attendance information
• Website usage data (see Cookies section below)
• Communications sent to us by email or via the website

We do not knowingly collect sensitive personal data unless it is voluntarily provided and necessary for a specific purpose (for example, health information relevant to course participation).

3. How we use your data

We use personal data to:

• Respond to enquiries and communications
• Introduce clients to appropriate personal trainers
• Administer DNS course bookings and communications
• Provide information about our services
• Improve the performance and usability of our website
• Comply with legal and regulatory obligations

We only process personal data where we have a lawful basis to do so.

4. Lawful bases for processing

Depending on the context, we process personal data on the basis of:

• Consent – where you have given clear permission
• Contract – where processing is necessary to fulfil a booking or enquiry
• Legitimate interests – where processing is necessary for our business operations and does not override your rights
• Legal obligation – where we are required to comply with the law

5. Personal training services and third parties

Personal training sessions delivered at Elevate LDN are provided by independent, self-employed trainers. Where clients are introduced to a trainer, the contract for training services exists directly between the client and the trainer.

Trainers are responsible for their own data handling in relation to services they provide. Elevate LDN does not control how trainers process client data once an introduction has been made.

6. Cookies, analytics, and tracking technologies

Our website uses cookies and similar technologies to improve functionality, analyse usage, and support marketing activity.

Analytics

We use Google Analytics to collect anonymised information about how visitors use our website, such as pages visited and time spent on the site.

Google may process this data in accordance with its own privacy policies. View Google's Privacy Policy.

Marketing

We use the Meta (Facebook) Pixel to help measure the effectiveness of our advertising and to show relevant ads to users who have previously visited our website.

Meta may process this data in accordance with its own privacy policy. View Meta's Privacy Policy.

Cookie preferences

Full details of how we use cookies and how you can manage your preferences are set out in our Cookie Policy, which should be read alongside this Privacy Policy.

7. Data storage and security

Our website is hosted on Render, a managed cloud hosting platform. Personal data submitted via our website may be stored on secure servers managed by Render or by trusted service providers acting on our behalf.

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

8. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

When data is no longer required, it is securely deleted or anonymised.

9. Sharing your data

We do not sell personal data.

We may share data with:

• Service providers who support our website and communications
• Course tutors or administrative partners where necessary to deliver DNS courses
• Legal or regulatory authorities where required by law

Any third parties we work with are expected to handle data securely and lawfully.

10. Your rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Object to or restrict processing
• Withdraw consent at any time (where consent applies)

To exercise these rights, please contact us at info@elevateldn.co.uk.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page.